Troubleshooting
Common issues and their solutions. If you can't find your issue here, join our Discord Server for help.
Installation Issues
Plugin Won't Load
Symptoms:
- Plugin doesn't appear in
/plugins - Error in console on startup
- Plugin fails to enable
Solutions:
- Verify you're using the correct Minecraft version (1.21+)
- Check that Vault is installed (required dependency)
- Verify the JAR file isn't corrupted (re-download if needed)
- Check server console for specific error messages
- Ensure you're using Spigot, Paper, or Folia (not CraftBukkit)
- Check Java version (requires Java 17+)
Missing Dependencies
Symptoms:
- Plugin loads but doesn't function
- Errors about missing dependencies
- Economy not working
Solutions:
- Install Vault (required)
- Install shop plugin (ExcellentShop or EconomyShopGUI) for full functionality
- Check server console for missing dependency warnings
- Verify dependencies are enabled in
/plugins
Configuration Issues
Shop Plugin Not Detected
Symptoms:
- No shops detected on startup
- Prices not working
- Using fallback prices only
Solutions:
- Verify shop plugin is installed and enabled
- Check shop plugin is working correctly
- Run
/sigmasellaxe regenerateto re-detect shops - Check debug logs:
debug: enabled: true level: DETAILED - Verify shop plugin has shops configured
- Check that shop plugin version is compatible
Configuration Not Saving
Symptoms:
- Changes to config don't persist
- Config reverts on restart
- Config file appears empty
Solutions:
- Check file permissions (ensure server can write to config file)
- Verify config file isn't read-only
- Check server console for save errors
- Try
/sigmasellaxe reloadafter making changes - Check disk space on server
- Verify YAML syntax is correct (use online YAML validator)
Permission Issues
Player Can't Use Sell Axe
Symptoms:
- Player can't sell items
- No error message
- Right-click does nothing
Solutions:
- Check player has
sigmasellaxe.usepermission - Verify permission plugin is working
- Check server console for permission errors
- Try giving player
sigmasellaxe.*temporarily to test - Check if player is holding the Sell Axe (not a regular axe)
- Verify the Sell Axe was given using
/sigmasellaxe give
Admin Commands Not Working
Symptoms:
- Admin can't use
/sigmasellaxe reload - Commands return "no permission"
- OP status not recognized
Solutions:
- Verify admin has
opstatus or specific permission - Check permission plugin recognizes the permission node
- Try using
sigmasellaxe.*permission - Check for conflicting permission groups
- Verify permission plugin is loaded before SigmaSellAxe
Selling Issues
Items Not Selling
Symptoms:
- Right-click does nothing
- No items sold
- No error message
Solutions:
- Verify player is holding the Sell Axe
- Check container has sellable items
- Verify player has permission in protection plugin (Lands/GriefPrevention/WorldGuard)
- Check debug logs for specific errors
- Verify items exist in shop plugin
- Check if items are disabled in shop config
- Ensure Vault economy is working
Wrong Prices
Symptoms:
- Items selling for wrong prices
- Prices not matching shop plugin
- Prices seem too high or too low
Solutions:
- Run
/sigmasellaxe verifyConfigto check configuration - Verify shop plugin prices are correct
- Check for boost multipliers in shop configs
- Regenerate shop configs:
/sigmasellaxe regenerate - Check if global boost is affecting prices
- Verify correct shop plugin is selected
Durability Not Working
Symptoms:
- Sell Axe doesn't lose durability
- Durability loss too high/low
- Sell Axe breaks too quickly
Solutions:
- Check durability is enabled in config:
sell-axe: durability: enabled: true lose-per-sell: 1 - Verify the Sell Axe is the correct item (identified by NBT, not name)
- Check if durability loss is set too high (reduce
lose-per-sell) - Verify durability is only lost on successful sells
Performance Issues
Server Lag When Selling
Symptoms:
- Server freezes when selling large amounts
- TPS drops during transactions
- Players experience lag
Solutions:
- Check transaction limits (max 5,000 items per transaction)
- Reduce max items per transaction if needed
- Enable debug logging to identify bottlenecks
- Consider using Folia for better performance
- Check if shop plugin is causing lag
- Verify economy plugin performance
High Memory Usage
Symptoms:
- Server using too much memory
- Out of memory errors
- Server crashes
Solutions:
- Check log file rotation is enabled
- Limit transaction sizes
- Review debug logging level (VERBOSE uses more memory)
- Check for memory leaks in other plugins
- Clean up old log files regularly
- Increase server memory allocation if needed
Integration Issues
Protection Plugin Not Working
Symptoms:
- Players can sell in protected areas
- Protection checks not working
- No protection validation
Solutions:
- Verify protection plugin is installed and enabled
- Check integration is enabled in config:
integrations: lands-integration: true - Check server console for integration messages
- Verify protection plugin is working correctly
- Test protection plugin independently
- Check protection plugin version compatibility
Shop Plugin Integration Issues
Symptoms:
- Prices not updating
- Shops not detected
- Integration errors in console
Solutions:
- Verify shop plugin is installed and enabled
- Check shop plugin is working correctly
- Run
/sigmasellaxe regenerateto re-detect shops - Check debug logs for integration errors
- Verify shop plugin version is compatible
- Check shop plugin API compatibility
Debug Information
Enabling Debug Logging
Enable debug logging to get detailed information:
debug:
enabled: true
level: DETAILED # BASIC, DETAILED, or VERBOSE
Debug Levels:
- BASIC - Essential debug information
- DETAILED - More detailed debugging
- VERBOSE - Maximum verbosity (use only when troubleshooting)
Getting Help
When reporting issues, provide:
- Server Version - e.g., Paper 1.21.6
- Plugin Version - e.g., SigmaSellAxe 2.0.7
- Error Messages - From console/logs
- Steps to Reproduce - What you did to cause the issue
- Installed Plugins - List of all plugins
- Configuration - Relevant config sections (remove sensitive data)
Useful Commands
/sigmasellaxe verifyConfig- Check configuration/sigmasellaxe verifyDupe- Check for dupe exploits/sigmasellaxe reload- Reload configuration/sigmasellaxe regenerate- Regenerate shop configs
Performance Tips
- Use Folia - Better performance on multi-threaded servers
- Limit Transaction Size - Keep transactions reasonable
- Enable Log Rotation - Prevents log files from growing too large
- Disable Verbose Debug - Only enable when troubleshooting
- Regular Maintenance - Clean up old log files
- Optimize Shop Configs - Remove unused items from shop configs
Still Need Help?
- Join our Discord Server
- Review the Configuration Guide
- Check the Integrations page